Frameworks, tools and methodologies are not enough to improve project (or product) success. Your mindset needs to change.
Trustworks Academy is focused on helping you get the necessary mindset.
Every so often we will publish articles with our experiences or suggestions. We make them available free of charge – you don’t even have to give us your e-mail address! – because we believe that sharing knowledge internally doesn’t quite get the job done.
We’ve divided them into a few categories:
- Business and Users
- Projects
- Solutions
- Other
Courses & Events
Check the calendar for course dates and our appearances on conferences.
We also offer a number of introductory talks (1-2 hours) – free of charge!
- Domain-Driven Design (DDD)
- Data Storytelling
- Requirements or needs?
- What is Human-Centred Design?
- Personas
- User Journeys
You can either come by the office or book a talk at your own premises.
You can also see an overview of where Trustworkers are presenting at conferences.
Learning Through Games
To help people envision needs or wants, we have developed a couple of games.
- AT-ONE Touch Point Innovation Cards
(with permission from Simon Clatworthy & Ted Matthews) - The Pension Game – a board game for 18-35 years olds to make them appreciate the value of a pension plan and starting to save up early in life.
If you want to know more or see the game in real life get in touch with Lars Albert Thomsen.
Shift Your Mindset!
There are six perspectives you need to wrap your mind around:
- Shift your focus from output to outcome
Don’t focus on what is shipped on a specific deadline – but on the value that is created for your customers and your business. - Put users at the centre of your world
Elevate user needs to be at the same level as business needs. Focus on creating both user and business value. - Embrace the cross-functional nature of digital development
Reject the siloed model where deliverables are handed off at stage gates. Focus on team decisions while leveraging the knowledge and expertise each team member brings to the decision making. - Externalise your thinking and map out what you know
Step beyond the comfort of the written (or spoken) word and allow for spatial reasoning and graphical documentation. - Be experimental – and evidence-based
Identify assumptions and gather evidence. Don’t rely on gut-feeling or inclinations. - Discovery happens throughout the development process
– not just at the beginning. Infuse discovery continuously to help ensure you build something that your users need and will enjoy.